Effective Date: July 29, 2025
Platform: Medoo
Website: www.medooapp.com
At Medoo, we strive to deliver a seamless and valuable experience for all our users. This Refund Policy outlines the terms under which payments for services or purchases on the platform may be eligible for a refund.
Medoo primarily offers digital services, which may include:
Profile upgrades (e.g., verified or premium status)
Promoted or boosted posts
Subscription plans (monthly or annual)
Advertising and sponsored content placement
Creator support or tip-based transactions
All purchases of digital services on Medoo are generally non-refundable once delivered. However, certain exceptions may apply (see below).
We do not offer refunds for:
Services already rendered or completed
Failure to use a service before expiration
Mistaken purchases or user error
Third-party service integrations (e.g., external wallet or ad platforms)
Content that violates our Terms of Use or Community Guidelines and is removed
You may be eligible for a refund in the following situations:
You were charged more than once for the same transaction
You were charged for a service you did not receive due to technical issues caused by Medoo
A subscription was renewed without prior notice and you request cancellation within 7 days of renewal (for annual plans only)
If you believe you’re entitled to a refund, contact our support team within 7 days of the issue.
To request a refund, please contact:
? Email: whizzy1919@gmail.com
? Phone: +234 806 836 5079
Include the following:
Your full name and username
Transaction reference or receipt
Date of purchase
Clear explanation of the issue
Our team will review your request within 5–7 business days and respond with a decision.
Approved refunds will be processed:
To the original payment method used (if applicable)
As wallet credit (if refunding within a Medoo internal system)
In local currency or USD equivalent, depending on origin
Processing times may vary depending on your bank, payment processor, or wallet provider.
Filing a false chargeback or payment dispute may result in:
Immediate account suspension
Loss of access to premium features
Legal action in cases of fraud
Please contact us first to resolve any issue before initiating disputes with your financial institution.
We reserve the right to modify this Refund Policy at any time. Updates will be posted here with the revised date. Continued use of Medoo implies acceptance of the latest version.
? Email: whizzy1919@gmail.com
? Phone: +234 806 836 5079
? Website: www.medooapp.com
Thank you for choosing Medoo – where global voices connect.
